"We want to offer our customers a reliable, punctual, and first-rate experience. The joint venture will allow us to place stronger and more targeted emphasis on the projects required to realize these aims," states Lufthansa Airlines chief executive Jens Ritter.
As part of the process of identifying and implementing improvements, FraAlliance will examine areas such as business development, operations, customer experience, infrastructure, intermodality, and sustainability. Fraport's executive director of aviation and infrastructure, Pierre Dominique Prumm, adds that the joint venture will create "a highly responsive and effective team that can pursue areas of mutual interest and continue improving passenger services".
Passengers of Lufthansa will initially benefit from real-time security checkpoint updates via the airline's app. It will also provide information on security wait times so travellers can plan their journeys more efficiently.
Lufthansa and Fraport will staff FraAlliance equally, and Dirk Schusdziara, former senior vice-president of Fraport's airside and terminal management unit, and Jorg Harnisch, former Lufthansa head of lean project management, will be the lead.